General Data Protection Regulation FAQ

This page provides information about Protobi’s GDPR compliance.

What is the GDPR?

The General Data Protection Regulation (GDPR) is a European privacy law that goes into effect on May 25, 2018. The GDPR will replace the EU Data Protection Directive and will apply a single data protection law throughout the EU.

Data protection laws govern the way that businesses collect, use, and share personal data about individuals. Among other things, they require businesses to process an individual’s personal data fairly and lawfully, allow individuals to exercise legal rights in respect of their personal data (for example, to access, correct or delete their personal data), and ensure appropriate security protections are put in place to protect the personal data they process.

We have taken steps to ensure that we are compliant with the GDPR as of May 25, 2018.

What is the role of Protobi under GDPR?

We act as a data controller under GDPR for the EU customer information we collect to provide our services and to provide timely customer support. Information about our own customers may include things such as customer name, contact and billing information. Information about our clients customers and survey respondents may include any data that our customers provide to us.

What personal data does Protobi collect?

We store data that customers have given us voluntarily. First and foremost, we collect and store survey and other tabular data for analysis. Second, we store information about how to organize and display that tabular information, such as chart configurations and processing logic. Thirdly, we collect and store contact information, such as name and email address, when customers sign up for our products and services or seek support help. We may also collect other identifying information from our customers, such as IP addresses.

For further details on the information we collect, please visit our Privacy Policy.

How do I remove my personal data?

To exercise your Right to Erasure or desire to Opt-out, you can delete your Protobi account and projects at any time. Deleting your account will remove our record of your email address, name, and other personally identifiable data, and any projects to which you have sole administrative privileges. This action is immediate and not reversible. Note that access logs and version history associated with other projects owned by other Protobi customers may be retained as long as those projects are active. To delete your account and associated personal data please contact

How do I access and export my personal data?

To export your personal from Protobi sign in to Protobi, and select My Account. To export your project data, visit the Admin page for each project.

What happens if there is a breach of my personal data?

In the event of a personal data breach Protobi has a data breach response and notification system that will:

Contact information

Questions and concerns can be directed via email to

Effective as of: May 25, 2018
Last Updated: May 25, 2018
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